First you have to complete your registration, then you can find a tutor and while viewing tutor's profile, you can click on the reserve button to select one of tutor's available day & time along with the desired subject you want to learn about. Finally, you review the session's details and confirm your reservation request.
Your session will be confirmed and session's fee will be deducted from your credit card only after the tutor accepts your session's request.
If you fail to attend a lesson without giving a prior notice to your reserved tutor then a 100% penalty will be transferred to the tutor account to make up for his wasted time, yet you can avoid penalties if you cancel the lesson before 48 hours of the time scheduled.
You need to wait for 10 minutes for the tutor to join a session. If the tutor didn't join in 10 minutes, then automatically we consider the session is cancelled by tutor and you will have a full refund.
To penalize the tutor in such cases, we will reevaluate tutor's punctuality rating
You can rate the tutor and provide reviews on his/her tutoring, then you may find a new tutor with better ratings for your next lesson. Further, you can report a tutor and provide feedback on your session to tuteme team so that we can address your concern
When you manually cancel an upcoming confirmed session by clicking "Cancel Session" button from your dashboard or from "My Sessions, Upcoming Sessions". Further, if you fail to attend the session within 10 minutes of the session scheduled time.
While viewing tutor's profile, you can click on the reserve button to select one of tutor's available day & time along with the desired subject you want to learn about. Then, in the next step enter your promo code in the promo code field and click on Apply. Finally, review your session's details and confirm the session